Prices
All prices are FOB, Hilco Vision warehouse at published prices in effect when shipped. Orders received are subject to approval by Hilco Vision. Prices are subject to change without notice.
PAYMENT TERMS
End of Month 30 days. Past due balances will be subject to finance charges of 1.5% after a grace period (annual rate of 18%).
Order Placement
Orders can be placed by phone, facsimile, website or email:
Toll Free Ph: 1800 217 651
Toll Free Fax: 1800 217 972
Website: www.hilcovision.com.au
Email: customerservice@hilco.com.au
Hours of Operation: Monday through Friday 9.00am to 5.00pm (ACDT).
WARRANTY
All Hilco Vision products are guaranteed to be free of any defects in material or workmanship for a period of one year from date of purchase.
PRODUCT RETURNS & EXCHANGE
Authorised approval and an RMA# issued by Hilco Vision are required prior to returning any product. In order to process a return for credit properly, a copy of the original invoice is required.
Any returned product must be in re-saleable condition and be in its original packaging.
- A 20% restocking fee will be applied for all returns such as inventory balancing, cancelled orders or incorrect merchandise ordered. Additional handling fees may be applied if proper documentation is not provided with the return.
- Personalised, discontinued, or product returned to Hilco Vision that is more than one year old will not be accepted for credit. Kits, displays, or products that have been opened or partially used will not be eligible for return.
- Please contact Hilco Vision Australia before returning any products.
- Product Returns to: Hilco Vision Australia, 35 Ellemsea Circuit, Lonsdale SA 5160
CLAIMS
Claims for product damaged in transit or shipment shortages must be made to Hilco within 5 days of receipt. Proof of delivery on shipments must be made within 60 days of invoicing. A service charge will apply to any requests over the 60-day limit.
SERVICE
We make every effort to ship non-custom, in stock items the same day if ordered by 2:30 PM (ACDT). Every effort will be made to expedite urgent orders, when requested.
METHOD OF SHIPMENTS
Australia Post, Express Post, StarTrack Express, StarTrack Priority.
CREDIT CARDS
Hilco Vision accepts MasterCard, Visa, and American Express
INVOICE PAYMENTS
Hilco Australia Pty Ltd acts as an agent for The Hilsinger Company Parent LLC ABN: 30 451 722 493. Payments should be made to “Hilco Australia Pty Limited”.
| Pay by cheque: Cheques made payable to: Hilco Australia Pty Limited Mail to (Cheques only) Hilco Vision Australia PO Box 5475 Chittaway Bay NSW 2261 |
Electronic Payments – EFT / Direct Deposit ANZ Bank Account Name: Hilco Australia Pty Limited BSB: 013381 Account Number: 3044-40144 |
Please use your Invoice number or Customer Account Number in Reference.
Credit Card: Hilco Vision accepts Mastercard, Visa and Amex for all purchases.
Prices
All prices are FOB, Hilco Vision warehouse at published prices in effect when shipped. Orders received are subject to approval by Hilco Vision. Prices are subject to change without notice.
PAYMENT TERMS
End of Month 30 days. Past due balances will be subject to finance charges of 1.5% after a grace period (annual rate of 18%).
Order Placement
Orders can be placed by phone, facsimile, website or email:
Toll Free Ph: 0800 522 151
Toll Free Fax: 0800 522 150
Website: www.hilcovision.com.au
Email: customerservice@hilco.com.au
Hours of Operation: Monday through Friday 9.00am to 5.00pm (ACDT).
WARRANTY
All Hilco Vision products are guaranteed to be free of any defects in material or workmanship for a period of one year from date of purchase.
PRODUCT RETURNS & EXCHANGE
Authorised approval and an RMA# issued by Hilco Vision are required prior to returning any product. In order to process a return for credit properly, a copy of the original invoice is required.
Any returned product must be in re-saleable condition and be in its original packaging.
- A 20% restocking fee will be applied for all returns such as inventory balancing, cancelled orders or incorrect merchandise ordered. Additional handling fees may be applied if proper documentation is not provided with the return.
- Personalised, discontinued, or product returned to Hilco Vision that is more than one year old will not be accepted for credit. Kits, displays, or products that have been opened or partially used will not be eligible for return.
- Please contact Hilco Vision Australia before returning any products.
- Product Returns to: Hilco Vision Australia, 35 Ellemsea Circuit, Lonsdale, SA 5160
CLAIMS
Claims for product damaged in transit or shipment shortages must be made to Hilco within 5 days of receipt. Proof of delivery on shipments must be made within 60 days of invoicing. A service charge will apply to any requests over the 60-day limit.
SERVICE
We make every effort to ship non-custom, in stock items the same day if ordered by 2:30 PM (ACDT). Every effort will be made to expedite urgent orders, when requested.
METHOD OF SHIPMENTS
Australia Post, Express Post, StarTrack Express, StarTrack Priority.
CREDIT CARDS
Hilco Vision accepts MasterCard, Visa, and American Express
INVOICE PAYMENTS
Hilco Australia Pty Ltd acts as an agent for The Hilsinger Company Parent LLC ABN: 30 451 722 493. Payments should be made to 'Hilco Australia Pty Limited"
| Pay by cheque Pay to: Hilco Australia Pty Limited Mail to ANZ Lockbox: Hilco Australia Pty Limited ANZ Bank 205 Queen Street Auckland Central, Auckland 1022 NEW ZEALAND |
Electronic payment – EFT / Direct Deposit ANZ Bank Account Name: Hilco Australia Pty Limited Currency: NZD Account Number: 06-0257-0681649-00 |
Please use your Invoice number or Customer Account Number in Reference.
Credit Card: Credit card facilities currently unavailable for NZ payments.